Privacy Policy
Last Updated: October 15, 2025

Welcome to RetinUp (“we”, “us”, “our”, “RetinUp”). This Privacy Policy describes how we collect, use, disclose, and protect information from users of our website at retinup.com (the “Site”), and your rights with respect to that information.

By using or accessing the Site, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use the Site or provide us with your data.

1. Information We Collect

We collect various types of information, depending on how you interact with the Site:

1.1 Information You Provide Directly

  • Account / Profile Information: If you register or create an account, we may collect your name, email address, username, password, and other profile data.

  • Contact / Correspondence Data: If you contact us (e.g. via support form, email), we collect whatever you provide (name, email, subject, message).

  • Payment / Billing Information: If applicable (for services, subscriptions, etc.), we may collect billing address, payment method, transaction details (but we may use a third-party payment processor so we do not store full credit card data ourselves).

  • User Content: Any content you post, upload, or submit via the Site (e.g. text, images, feedback).

1.2 Automatically or Passively Collected Information

  • Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, language preferences.

  • Usage Data: Pages visited, time spent, bounce rates, navigation paths, clickstream data.

  • Cookies & Tracking Technologies: We use cookies, web beacons, pixels, and analytics tools to improve our Site, remember preferences, and analyze usage (see Section 4).

1.3 Third-Party Sources

We may receive information about you from third parties (e.g. analytics providers, social media platforms, advertising networks) depending on integrations you use.

2. How We Use Your Information

We use your information for purposes including but not limited to:

  • To provide, maintain, and improve the Site and our services

  • To create, manage, and operate your account

  • To respond to your inquiries, support requests, or feedback

  • To process payments and fulfill transactions

  • To send you administrative, transactional, or promotional communications (you may opt out of promotional messages)

  • To personalize content, features, and recommendations

  • To detect, prevent, and address technical issues, security threats, fraud, or abuse

  • To analyze usage and trends to understand how our Site is used

  • To comply with legal obligations or enforce our Terms of Service

We will only use your personal data for purposes compatible with those disclosed at the time of collection, or as otherwise permitted by applicable law.

3. Disclosure & Sharing of Information

We may share your information with the following parties:

  • Service Providers & Contractors — entities that perform services on our behalf (e.g., hosting, email delivery, analytics, payment processing).

  • Affiliates & Subsidiaries — if RetinUp is part of a group of companies, we may share data internally for operations.

  • Legal & Compliance — to respond to lawful requests by public authorities, government regulators, or as required by law, legal process, litigation, or investigation.

  • Business Transactions — in the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred (subject to confidentiality and non-disclosure obligations).

  • Consent or Anonymized Data — we may share with third parties when you’ve given explicit consent, or share aggregated / anonymized data that cannot reasonably identify you.

We will not sell your personal information to third parties for their marketing use without your explicit consent, unless otherwise disclosed and permitted under applicable data protection laws.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to track usage and improve user experience.

Types of Cookies / Trackers

  • Essential / Strictly Necessary: Necessary for the operation of our Site (e.g., session cookies)

  • Performance / Analytics: To understand how users interact with the Site (e.g. Google Analytics)

  • Functional / Preferences: To remember your preferences and settings

  • Advertising / Targeting: To deliver relevant ads or measure ad performance

You can manage or disable cookies via your browser settings. However, disabling certain cookies may degrade your experience or prevent certain functions of the Site from working properly.

5. Data Retention

We retain your personal information only as long as necessary for the purposes for which it was collected (e.g. to provide services, comply with legal obligations, resolve disputes).
After the retention period, we will securely delete or anonymize the data, unless retention is required by law.

6. Security

We take reasonable measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include (but are not limited to) encryption (in transit and at rest where appropriate), access controls, firewalls, and regular security assessments.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your residence (for example, where our service providers or servers are located). If such transfers occur, we will ensure that appropriate safeguards are in place (e.g. standard contractual clauses, privacy shields, or another lawful basis) to protect your data in accordance with applicable laws (e.g. GDPR).

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights with respect to your data:

  • Right to access / obtain a copy of your personal data

  • Right to correct / update inaccurate or incomplete data

  • Right to delete or erase data (“right to be forgotten”)

  • Right to object to or restrict processing in certain cases

  • Right to data portability

  • Right to withdraw consent (where processing is based on consent)

  • Right to opt out of marketing communications

To exercise your rights, please contact us using the information in Section 10 below. We may require verification of your identity before acting on a request.

If you are a resident of the European Economic Area (EEA), the UK, or other jurisdictions with data protection laws, you may also have the right to lodge a complaint with a supervisory authority.

9. Children’s Privacy

Our Site is not intended for children under 13 (or higher age as per local law). We do not knowingly collect or solicit personal information from children under that age. If you believe we have collected data from a child under that age, please contact us and we will promptly delete that information.

10. Contact & Updates

If you have questions, complaints, or requests concerning this Privacy Policy or our data practices, you may contact us at:

RetinUp
Email: [insert contact email]
Address: [insert business address]
(If applicable: Data Protection Officer: [Name / contact])

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and, where required by law, notify users (e.g. via email or prominent notice). We encourage you to review this page periodically for changes.

11. California Privacy Rights (if applicable)

If California residents use our Site, under the California Online Privacy Protection Act (CalOPPA), we must post a conspicuous privacy policy, describe what data is collected, how it is shared, and provide a method for California users to request access or deletion. Wikipedia

If you are a California resident and wish to exercise your rights, please contact us as described in Section 10.

12. GDPR & EU / EEA Specific Provisions (if applicable)

If you are located in the European Union (or EEA), the following additional rules may apply:

  • Lawful Basis for Processing: We will process your personal data only when we have a valid legal basis (e.g. consent, performance of agreement, legitimate interests, legal obligations).

  • Data Protection Officer: If required, we may appoint a Data Protection Officer (DPO) whose contact is given in Section 10.

  • Transfers Outside the EEA: As in Section 7, transfers outside the EEA will use safeguards (e.g. standard contractual clauses).

  • Automated Decision Making / Profiling: If we perform automated decision-making or profiling processes, we will disclose and provide rights to you under GDPR.